Return Policy
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
- Clearance items are final sale and cannot be returned.
How to Initiate a Return
- To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number] to obtain a Return Authorization (RA) number. Please include your order number and the reason for the return in your communication.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.
Exchanges
- Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personalized or custom-made items (unless defective or damaged)
- Clearance items
International Returns
- For international returns, please contact our customer service team for further instructions.
Contact Us
- If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [innovations.psp@gmail.com/+91 9944884408]. Our customer service team is available [Monday to Friday/24 hours of operation].
